What a freaking nightmare! How the hell did we end up with such an unreliable internet service provider? SkyCable pride themselves of being the country’s leading provider of the fastest broadband internet connection, well maybe they are… whenever they’re not experiencing frequent downtimes (as in the connection goes down several times a week! Give or take, I’d say my lousy SkyBroadband connection is down a total of at least 24 hours a week).
I remember about 7 or 8 years ago when our home here in the Philippines was still ‘wired’ to PLDT’s DSL service, the speed wasn’t that great… and at that time it was damn expensive. But I’m pretty sure things have progressed a lot since then. For the last several years I have already been accustomed to Singapore’s connectivity infrastructure. Where a 5MB home broadband plan is the lowest you can get and it only costs around 25-30 SGD (roughly less than a thousand pesos). Aside from our home broadband connection, I’m also subscribed to a 2MB mobile broadband plan with M1, the plan costs 10SGD (+/- 300 pesos) a month – tied for a year.
So when I came back to the Philippines for a long vacation the first thing I wanted to address was getting ‘wired’ immediately so I could go about my work. In my line of work as a web and graphic designer, I cannot be offline for more than 8 hours. Specially since the majority of people I work with are from different countries and timezones. So you can just imagine how easily I would experience withdrawal syndromes whenever my internet connection goes down for more than an hour.
When I got back here, the old PLDT myDSL service was jacked up and underneath it was a 256kbps-ish broadband connection with our cable TV provider.
256kb broadband connection… ridiculous isn’t it? I thought so too.
So I went ahead and had it upgraded to a more decent speed, I subscribed to the 1.5MB plan. And it costs about 999 pesos per month, thrice as much as my 2MB mobile broadband from Singapore. But what the hell, I’m not about to start bitchin’ on how things are back in SG compared to here in PH, I need to get connected anyway.
But alas, I never thought that SkyCable’s service is chock-full of sh*t. This is the worst ever. They’re always having ‘problems’ that the customer service officers couldn’t put a finger on. Like a script or a spiel that they have right in front of them, they just always tell you that “There’s a problem with one of our facilities at [fill in which of one of their 3rd rate facility is having a scheduled screw-up], but rest assured that we are working on it.”
DUH! TELL ME SOMETHING I DON’T KNOW. Like when the f*** are you planing to get me back online?!
“I apologize for the inconvenience that this is causing you, but I cannot give you an estimate when the service will be back up, because I honestly don’t know as well…”
Ain’t that dandy? Don’t you just love it when they don’t even know what’s happening or if they can even fix whatever it is that they are struggling with? And the worst thing about it is that they’re not even giving me any rebates for this fiasco.
For anybody looking into subscribing to Sky’s Broadband Plans, I WOULD SERIOUSLY DISCOURAGE YOU TO DO SO. The anguish of the entire experience is just not worth it. Their internet connection had me cursing like a drunken sailor, more than any difficult hell-spawned client ever had.
You will be better off with those Globe Tattoo plans. Now I’m not saying that Globe has everything perfect, I still consistently have difficulties activating the SUPERSURF unlimited surfing promo that they have. It’s like a cosmic joke, that you have to spend 2 hours subscribing to it before it actually lets you. And what’s up with the Tag-Lish system-generated replies? It feels like the system is being powered by Kris Aquino. But hey, at least you get to go online when you need to.
PS: I have blogged this using my Globe Tattoo mobile broadband stick, which I’ve bought so that I could stay connected whenever I’m outside. But lately it seems like I am online more and more with this (even at home) than with my terminally unreliable SkyBroadband.
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